Ministry of Interior - UAE - Service Portfolio
Managed services and their scope of work
2
Total Services
2
Active
2
Categories
Customer
ITSM Provider
Infrastructure Management
1Infrastructure Management
24/7 server, network, and storage infrastructure management for government operations.
Owner:Rashid Al Maktoum
SLA Target99.9%
In Scope
- •Server patching
- •Network monitoring
- •Backup management
- +2 more
Out of Scope
- •Application development
- •Physical security systems
- •Building management systems
Security (SOC, Vulnerability, Cyber Security)
1Cyber Security Operations - Ministry of Interior
24/7 Security Operations Center (SOC), vulnerability management, and cyber threat intelligence.
Owner:Mariam Al Shamsi
SLA Target99.95%
In Scope
- •SIEM monitoring
- •Threat detection
- •Incident response
- +3 more
Out of Scope
- •Physical security
- •Personnel security clearances
- •Policy creation