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Reports & Analytics

Comprehensive reporting across all service areas

399

Total Incidents (Last 7 months)

-15% vs previous period

98.5%

Current SLA Compliance

+2.3% vs last month

4.2hrs

Avg Resolution Time

-0.1hrs vs last month

Incident Volume by Priority

Last 7 months trend

SLA Compliance Trend

Monthly compliance percentage

Average Resolution Time

Hours - Last 7 months

Incidents by Category

Distribution across service categories