Etisalat UAE - Service Portfolio
Managed services and their scope of work
2
Total Services
2
Active
2
Categories
Customer
ITSM Provider
Database Management
1Database Management - Etisalat
Oracle RAC and SQL Server database administration for telecom billing and CRM systems.
Owner:Yousef Al Qasimi
SLA Target99.95%
In Scope
- •Database performance tuning
- •Backup and recovery
- •Patch management
- +2 more
Out of Scope
- •Application code changes
- •Database schema design
- •Custom development
Application Management
1Application Management - Etisalat
L2/L3 application support for billing, CRM, and customer portals.
Owner:Layla Al Nahyan
SLA Target99.5%
In Scope
- •Application monitoring
- •Incident troubleshooting
- •Configuration changes
- +2 more
Out of Scope
- •New feature development
- •UI/UX design
- •Business process redesign