Dubai Airports - Service Portfolio
Managed services and their scope of work
2
Total Services
2
Active
2
Categories
Customer
ITSM Provider
Monitoring (L1 / L2 / L3)
1L1/L2/L3 Monitoring - Dubai Airports
24/7 multi-tier monitoring and incident management for airport IT systems.
Owner:Omar Al Suwaidi
SLA Target99.9%
In Scope
- •24/7 NOC operations
- •Alert triage
- •Incident escalation
- +2 more
Out of Scope
- •Physical equipment repairs
- •Aviation systems
- •Airport operations
End User Support
1End User Support - Dubai Airports
Service desk and end-user IT support for airport staff.
Owner:Hessa Al Mazrouei
SLA Target98.5%
In Scope
- •Helpdesk support
- •Desktop/laptop support
- •Email and Office 365
- +3 more
Out of Scope
- •Airport operational systems
- •Flight information systems
- •Baggage handling systems