AD Ports Group - Service Portfolio
Managed services and their scope of work
2
Total Services
2
Active
2
Categories
Emircom
ITSM Provider
Service Management (Incident, Problem, Change, Requests)
1Service Management - AD Ports
Complete ITSM implementation and management including ITIL processes.
Owner:Nasser Al Junaibi
SLA Target99.5%
In Scope
- •Incident management
- •Problem management
- •Change management
- +3 more
Out of Scope
- •Port operations processes
- •Logistics management
- •Maritime operations
Inventory Management
1IT Asset Management - AD Ports
Complete IT asset lifecycle management from procurement to disposal.
Owner:Moza Al Dhaheri
SLA Target99.0%
In Scope
- •Asset discovery
- •License management
- •Asset tracking
- +3 more
Out of Scope
- •Physical asset procurement
- •Port equipment
- •Maritime assets
- +1 more