Contract Expiring in 60 days
SLAEtisalat - Database & Application SLA expires on March 20, 2025(60 days remaining)
Etisalat UAE
TransitionOnboardingetisalat.aeTelecommunicationsSince 9/1/2024
Database administration, application support, 24/7 monitoring, and compliance management for core telecom infrastructure.
Active Services
DatabaseApplicationMonitoringCompliance
Quick Actions
Services
2
Active
SLA
98.5%
Compliance
Assets
1200
Managed
Contracts
1
Active
Alerts
5
1 Critical
Documents
1
Files
Contract Overview
SLAContract Name
Etisalat - Database & Application SLA
Start Date
Sep 1, 2024
End Date
Mar 20, 2025
Days Until Expiry
60
Notice Deadline
Dec 2024
Overdue
Auto Renewal
Disabled
Customer Information
Domain
etisalat.ae
Industry
Telecommunications
Engagement Start
Sep 1, 2024
ITSM Platform
Customer Managed
Last Updated
Dec 12, 2024
Primary Contacts1
M
Database Management - Etisalat
ActiveOracle RAC and SQL Server database administration for telecom billing and CRM systems.
SLA: 99.95%Owner: Yousef Al Qasimi
Application Management - Etisalat
ActiveL2/L3 application support for billing, CRM, and customer portals.
SLA: 99.5%Owner: Layla Al Nahyan
Recent Activity
Contract renewed
2 days ago
New assets added
5 days ago
Service review completed
1 week ago
Resources Allocated
AS
Ahmed Al Suwaidi
Account Manager
RK
Rajesh Kumar
Service Delivery Manager
MC
Maria Chen
Technical Lead