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Dubai Airports

Steady StateAt Risk
dubaiairports.aeAviationSince 3/1/2023

Airport IT infrastructure management, end-user support for airport staff, 24/7 L1-L3 monitoring, and asset lifecycle management.

Active Services

InfrastructureEnd UserMonitoringInventory

Quick Actions

Services
2

Active

SLA
98.5%

Compliance

Assets
650

Managed

Contracts
1

Active

Alerts
0

All Clear

Documents
1

Files

Contract Overview
Support
Contract Name

Dubai Airports - Infrastructure Services

Start Date

Mar 1, 2023

End Date

Mar 1, 2026

Days Until Expiry

439

Notice Deadline

Dec 2025

Overdue

Auto Renewal
Enabled
Customer Information
Domain

dubaiairports.ae

Industry

Aviation

Engagement Start

Mar 1, 2023

ITSM Platform

Customer Managed

Last Updated

Dec 5, 2024

Primary Contacts1
F

Fatima Al Zaabi

Primary

Head of IT Infrastructure

fatima.alzaabi@dubaiairports.ae
Active Services2

L1/L2/L3 Monitoring - Dubai Airports

Active

24/7 multi-tier monitoring and incident management for airport IT systems.

SLA: 99.9%Owner: Omar Al Suwaidi

End User Support - Dubai Airports

Active

Service desk and end-user IT support for airport staff.

SLA: 98.5%Owner: Hessa Al Mazrouei
Recent Activity

Contract renewed

2 days ago

New assets added

5 days ago

Service review completed

1 week ago

Resources Allocated
AS

Ahmed Al Suwaidi

Account Manager

RK

Rajesh Kumar

Service Delivery Manager

MC

Maria Chen

Technical Lead