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Contract Expiring in 85 days

Subscription

AD Ports - ITSM Implementation expires on April 15, 2025(85 days remaining)

AD Ports Group

Steady StateActive

adports.aeLogistics & MaritimeSince 7/1/2023

Port operations IT infrastructure, ITSM implementation and management, end-user support, and IT asset lifecycle management.

Active Services

InfrastructureService MgmtEnd UserInventory

Quick Actions

Services

Active

SLA

98.5%

Compliance

Assets

480

Managed

Contracts

Active

Alerts

All Clear

Documents

Files

Contract Overview

Subscription

Contract Name

AD Ports - ITSM Implementation

Start Date

Jul 1, 2023

End Date

Apr 15, 2025

Days Until Expiry

Notice Deadline

Jan 2025

Overdue

Auto Renewal

Enabled

Customer Information

Domain

adports.ae

Industry

Logistics & Maritime

Engagement Start

Jul 1, 2023

ITSM Platform

Emircom Managed

Last Updated

Dec 8, 2024

Primary Contacts1

Salem Al Dhaheri

Primary

Head of Digital Infrastructure

salem.aldhaheri@adports.ae

Active Services2

Service Management - AD Ports

Active

Complete ITSM implementation and management including ITIL processes.

SLA: 99.5%Owner: Nasser Al Junaibi

IT Asset Management - AD Ports

Active

Complete IT asset lifecycle management from procurement to disposal.

SLA: 99.0%Owner: Moza Al Dhaheri

Recent Activity

Contract renewed

2 days ago

New assets added

5 days ago

Service review completed

1 week ago

Resources Allocated

Ahmed Al Suwaidi

Account Manager

Rajesh Kumar

Service Delivery Manager

Maria Chen

Technical Lead