Contract Expiring in 85 days

Subscription

AD Ports - ITSM Implementation expires on April 15, 2025(85 days remaining)

AD Ports Group logo

AD Ports Group

Steady StateActive
adports.aeLogistics & MaritimeSince 7/1/2023

Port operations IT infrastructure, ITSM implementation and management, end-user support, and IT asset lifecycle management.

Active Services

InfrastructureService MgmtEnd UserInventory

Quick Actions

Services
2

Active

SLA
98.5%

Compliance

Assets
480

Managed

Contracts
1

Active

Alerts
2

All Clear

Documents
1

Files

Contract Overview
Subscription
Contract Name

AD Ports - ITSM Implementation

Start Date

Jul 1, 2023

End Date

Apr 15, 2025

Days Until Expiry

85

Notice Deadline

Jan 2025

Overdue

Auto Renewal
Enabled
Customer Information
Domain

adports.ae

Industry

Logistics & Maritime

Engagement Start

Jul 1, 2023

ITSM Platform

Emircom Managed

Last Updated

Dec 8, 2024

Primary Contacts1
S

Salem Al Dhaheri

Primary

Head of Digital Infrastructure

Active Services2

Service Management - AD Ports

Active

Complete ITSM implementation and management including ITIL processes.

SLA: 99.5%Owner: Nasser Al Junaibi

IT Asset Management - AD Ports

Active

Complete IT asset lifecycle management from procurement to disposal.

SLA: 99.0%Owner: Moza Al Dhaheri
Recent Activity

Contract renewed

2 days ago

New assets added

5 days ago

Service review completed

1 week ago

Resources Allocated
AS

Ahmed Al Suwaidi

Account Manager

RK

Rajesh Kumar

Service Delivery Manager

MC

Maria Chen

Technical Lead